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Testimonials

Pedro G Rochester, NY - Feb 4, 2018
5/5

I dropped off my car, because it was idling rough. They diagnosed the car and told me it was a bad Idle Air Control valve. They gave me the bill and broke down the cost of the parts and labor. I opted to replace the valve myself, but the shop was great about answering my questions about the repair. Friendly and knowledgeable staff. They get high marks for not pressuring the customers to get the repair done by them.

Dave T. Rochester, NY - Jan 19, 2018
5/5

I've been using Mac's II for over 5 years and I'd rate them a 10 out of 10 for overall service and value! They explain exactly what needs to be fixed and why it needs to be fixed and they don't do any work that doesn't need to be done. They're prompt, friendly and very knowledgeable. Plus they have a shuttle service which is very useful!

Alex T Rochester, NY - Oct 25, 2017
5/5

Honest, Polite & Friendly The biggest thing I like about Mac's 2 is that they are honest about what they say is wrong with the car. Me & my husband have been very happy with them. Much happier than the places we've been in the past. The other places weren't honest & the work wasn't done by the time they said it was going to be...but these guys are always realistic on their estimates of how fast something is going to be done & their always polite & friendly.

Barbara S. Rochester, NY - Sep 20, 2017
5/5

Mac's II really does their best to take the hassle out of getting your car serviced. I've been taking my car there for mechanical service for years and they just make it as easy and convenient as possible.

They offer drinks and wifi in their waiting area or if you don't feel like waiting, they offer to drop you off and pick you up when your car's ready.

I don't know much when it comes to cars but they are very good at explaining everything in a way I can understand. They make the whole experience less complicated.

Virginia B Rochester, NY - Jul 13, 2017
5/5

Great employees! The service at this place is incredible and the employees really know their stuff. The people at the front desk can forecast almost as good as the guys in back. It seems like all the experts in town must work at Macs! I recommend this place to everyone because they do great work, have a nice clean shop, and always have your car ready on time.

Jim L. Rochester, NY - May 31, 2017
5/5

Mac's Auto Services II I have been using Mac's II for several years for my two family vehicles. I have been extremely pleased with their service. They honor scheduled appointments but will squeeze you in for an emergency. They maintain a database of all work and will tell you when a part they replace, such as a exhaust system component is covered under warranty has been replaced at no charge.

Their Customer Service personnel are cheerful and friendly and make a serious attempt to get to know you by name. Their mechanics are polite and knowledgeable. I once asked for a quote to repair a scuff mark on my new car's bumper. One of their collision people came out and showed me how to take care of it myself for just a few dollars.

They maintain two comfortable shuttle vehicles so you can drop your car off in the morning, get a lift to work and later in the day they will pick you up and return you to their service center. This is a very customer-friendly operation with competitive rates.

John C. Rochester, NY - Dec 14, 2016
5/5

Mac's Auto Service is located right near my office and I've been extremely satisfied taking my car there for repairs. The shuttle service to and from my office is very convenient and the staff is great at keeping me up to date on my car repairs. I definitely look forward to taking my car back to Mac's II !

To schedule an appointment or learn more about what makes us a shop you can trust, visit us at 3301 Brighton Henrietta Townline Road in Rochester, or give us a call at 585-272-7700.

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